Terms and Conditions

Welcome to the zarela.ro online store . Please read our terms carefully before placing an order. Using this website and placing orders online signifies your acceptance of the terms and conditions mentioned below. Before placing an order, if you have any questions, please write to  gentidepiele1@yahoo.com  .

We assume the right to make changes to these provisions without further notice. The latest version can be found by accessing this page, called “Terms and Conditions”.

COPYRIGHT The entire content of the  zarela.ro site (images, texts, symbols, web graphics, emails, scripts, programs and other data) is the property  of zarela.ro and its suppliers and is protected by the Law for copyright protection (law no. 8/1996) and intellectual and industrial property laws. The use without the consent  of zarela.ro of any of the elements listed above is punished according to the legislation in force. You, as a user, fully agree with the above.

Carela.ro guarantees the user limited access, in personal interest, on this site and does not give him the right to download or modify partially or completely the site, to reproduce partially or completely the site, to copy, to to sell / resell or to exploit the site in any other way, for commercial purposes or contrary to the interests of  zarela.ro , without its written consent.

THE PRODUCTS OFFERED ON THE SITE, THE PRICE POLICY  zarela.ro reserves the right to select its customers. The products sold through the zarela.ro website are new, in the original packaging of the manufacturer and at the time of delivery are accompanied by a fiscal invoice and a guarantee certificate, according to the legislation in force. Products and services are offered within the available stock. If the ordered product is not in stock you will be contacted to make a decision regarding your order.

The prices presented include VAT and do not include delivery costs, unless expressly specified on the site. The purchase price printed on the invoice will be the same as the one established by the sales representative when confirming the order as a firm order. We reserve the right to change the selling prices of the products presented, when we deem it necessary.

The purchase price of the products and services is the one from the moment of issuing the order, within the available stock. The purchase price of the promotional products and services is the one from the moment of issuing the order, within the limit of the available stock and / or of the promotional period, in case this is defined. The purchase price of the products or services from an issued order cannot be changed at a time after its issuance except with the agreement of the parties. The purchase price of the products and / or services from an honored contract cannot be changed.

We make every effort to present as clearly as possible the colors of the products that appear on the website. However, the color you see also depends on the monitor used. We are not responsible for possible color differences: between the one on your monitor and the one on the product itself.

We make sure that all the details regarding descriptions, prices, photos, measurements, delivery time are as accurate as possible. We reserve the right to refuse orders if the product information has been entered incorrectly (including the price of the products). zarela.ro reserves the right to modify the technical specifications of the products without prior notice.

The users expressly agree that the use of this site and the purchase of related products or services is at their own risk, the only derogation being the obligation of zarela.ro to grant users the right to unilaterally terminate the contract according to the legislation in force.

BUYING PRODUCTS Placing an order is your offer to buy our products. zarela.ro does not undertake to honor the order unless the ordered products are in stock, at the specified price. If the ordered product is not in stock, we will notify you immediately and you will decide if you want to order another product. zarela.ro will not send similar products to replace the ordered product, except with the express consent of the customer.

When placing an order on our site we will send you an email to confirm or reject the order. We reserve the right to refuse an order for several reasons, including: – the ordered product is not in stock; – impossibility to obtain the payment authorization; – identifying an error in the product information, including the price or a promotional offer.

If there are problems with an order, we will contact you. We reserve the right to refuse an order at any time during the ordering process.

By completing the order, the Customer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the order.

PAYMENT OF PRODUCTS Payment for products ordered from the zarela.ro website can be made upon delivery of the products by courier (refund) or in advance. Card payment is being implemented. zarela.ro reserves the right to request payment of products in advance in certain cases.


RETURN OF PRODUCTS If you are dissatisfied with the product received, you can return it within 5 working days from the date of receipt of the product. The Romanian legislation in the field stipulates: “the consumer has the right to unilaterally terminate the distance contract, in writing, within 10 working days, without penalties and without invoking any reason. The only costs that can be borne by the consumer are the direct costs of returning the products. ”

The only condition is that the product is in the same condition in which it was delivered to you (to have the labels attached, the original packaging and the documents that accompanied it). Within a maximum of 30 days from the return date, we will return the value of the order to your account. Return costs will be borne by the customer.

The refund amount as well as the return conditions do not include the transport costs. The amount returned consists strictly of the value of the products.

If you wish to return a product that has been delivered to you, you must notify us in writing of the product that you wish to return, the date on which it was delivered to you and whether you wish to replace it with another product. Please send us this written notice to the email address:  gentidepiele1@yahoo.com  or to the telephone number: 0722 329 210. Only after the processing and approval of this notice by zarela.ro, you will be able to return the product. Any return made without our prior notice by the customer will not be processed.

Do not ship the package with cash on delivery, it will be refused without any further notice. Any return that does not comply with the above conditions will be refused.

If a product other than the one ordered was delivered to you, please report this as soon as possible in order to return the product and replace it with the correct one. The return and transport costs for the replacement product will be borne, in this case, by zarela.ro.

REVIEWS AND COMMENTS Users of the zarela.ro site may comment on the products offered and testimonials regarding the experience they had when buying from the zarela.ro site, which may be published on the site after prior approval. outletdefabrica.ro reserves the right not to publish on the site comments with illegal content, obscene, threatening, defamatory, which in any way disturbs the privacy of others, infringes intellectual property rights, contains viruses, texts representing emails en masse or any other form of spam.

HOSTING, OPERATING ERRORS, COMPUTER ATTACKS zarela.ro website is hosted by third party servers. zarela.ro will not be held responsible for any errors on the site regardless of the reasons for their occurrence, including changes to the site, settings, or updates to the scheduled scripts, errors caused by the use of certain browsers to visit the site.

zarela.ro does not assume responsibility for the loss of information caused by any defects or errors in the software with which the site is designed and hosted, nor does it guarantee that the site, server / servers or emails sent by zarela.ro do not contain viruses or other harmful components.

REGISTRATION AS A MEMBER, PASSWORD AND BEHAVIOR AS A MEMBER By registering as a member you will be asked to choose a username (e-mail address) and a password. You are responsible for keeping your password safe as a member of this site, any activity carried out under your username being entirely your responsibility. You agree to notify us immediately of any loss of password or sign of unauthorized activity under your username.

By using the service, you agree to provide true, accurate, current and complete information about yourself, as specified in the user registration section, and you agree to provide this information correctly and completely. In the event that we consider that this obligation is not respected by you, we reserve the right to block your access, for a determined or indefinite period, to the use of the service without any prior notice.

LIMITATION OF LIABILITY We will not be liable to any person or company that uses or relies on non-compliant information or opinions contained on this site. Also, we will not be liable for: any kind of damage (direct, indirect, accidental or not) resulting from the use or inability to use the information presented on the site, any errors or omissions in the content that may lead to any kind of losses.

The information may be reproduced in print for personal use only. The information may not be reproduced, distributed or transmitted to another person or incorporated in any other way into any other document or material without the prior written permission of their authors.

DISPUTES AND CONFLICTS Any attempt at unauthorized access to the site and any attempt at fraud will be reported to the appropriate authorities. Any conflict between the company and customers is tried to be resolved amicably by agreement between the two parties. If this is not possible, the Romanian legal provisions in this field will be applied and the settlement of conflicts is the competence of the Romanian courts.